FAQ / Häufig gestellte Fragen
How do I return an item?
You can return your order to us within 14 days without giving any reason.
Proceed as follows:
Return the item complete and in its original packaging with the paper label in the parcel.
Complete the return label in full and place it in the parcel.
Cover the address label with the new returns label. If no returns label is enclosed with your parcel, you can create the returns label yourself using this link. The label already contains the postage for the return and the return address. Any delivery costs incurred will not be refunded.
Take the parcel to the nearest DHL/Post parcel shop.
Will I incur any costs for a return?
No, you incur any costs. A returns label is enclosed with your BP order.
How long do I have to return my item?
You can return your order to us within 14 days without giving any reason. You can find all information on the right of cancellation in the cancellation policy.
When will I receive my refund?
As soon as we have checked the return, you will receive an invoice correction or cancellation invoice from us. This usually takes place within a few days of receipt of the return. For credit card payments with the monthly statement.