FAQ / Häufig gestellte Fragen
1. ORDERING PROCESS AND DELIVERY
Can I order without a customer account?
Yes, you can also place an order as a guest. However, registration has many advantages. You can:
order conveniently and quickly without having to enter data for every order
Manage delivery addresses
change account details
Detailed order history of past orders
What are the shipping costs?
Germany (order via the de-domain)
For orders within Germany there is a flat-rate shipping charge of € 5.84 net (excl. VAT) / € 6.95 gross (incl. VAT).
From a net value of goods of € 100.00 (excl. VAT) / € 119.00 gross (incl. VAT) we send free of shipping costs.
Austria (order via the at-domain):
For orders to Austria, there is a flat-rate shipping fee of € 5.84 net (excl. VAT) / € 6.95 gross (incl. VAT).
From a net value of goods of € 100.00 (excl. VAT) / € 120.00 gross (incl. VAT) we send free of shipping costs.
Please note that the shipping costs are calculated for the outward delivery and are therefore still incurred if the goods are returned in full. This does not depend on the country.
Is there a minimum order value?
Yes, the minimum order value is €20.00 net value of goods.
How long does it take until I receive the delivery?
We usually deliver your desired BP products within two working days.
How can I change my order?
We ask for your understanding that it is unfortunately no longer possible to change your order once it has been sent.
How can I enquire about the current status of the delivery?
Once your order has been dispatched, you will receive a consignment number by e-mail. You can enter this on the following website: https://www.dhl.de/de/paket/information/sendungsverfolgung.html and find out immediately where your parcel is.
Can I cancel my order if it has not yet been dispatched?
No, unfortunately orders that have been placed can no longer be cancelled.
How do I redeem a voucher?
The voucher code can be entered directly in the shopping basket and will be credited immediately after clicking on the "Redeem voucher" button. You can see this in the summary of the total amount in the shopping basket.
Do you also deliver abroad?
Yes, we currently also deliver to Austria. Please visit our country-specific website at www.bp-online.com/at.
For deliveries to other countries, please contact our customer service.
Can I have the item delivered to any address?
Yes, your order can be delivered to any address within Germany. We also offer you the option of collecting your parcel from a Packstation or DHL parcel shop.